Support · Mon–Sat, 10:00 AM – 6:30 PM

Every Request Tracked. Every SLA Met.

A proper IT helpdesk for your business — one place to raise issues, clear priorities, SLA tracking and ITIL-based processes that keep support organised and accountable.

  • ITIL-aligned processes
  • Ticket & SLA tracking
  • Monthly reports
ITSC Service Desk LIVE
Mon–Sat10 AM – 6:30 PM
65,399+Tickets closed
99%CSAT score
SLA statusOn track
Monthly reportShared
IT Helpdesk / ITSM

Support that is organised, not chaotic.

Phone calls, WhatsApp messages and hallway requests get lost. A helpdesk turns them into tracked tickets with owners and deadlines.

ITSC runs your IT helpdesk using IT Service Management (ITSM) practices based on ITIL. Incidents are prioritised by business impact, service requests follow clear approvals, and SLAs are tracked — so nothing falls through the cracks and you can see exactly how your IT is performing.

ITSC helpdesk engineer working on a live ticket dashboard
Single point of contact

Single Point of Contact

One number, one email, one portal for every IT issue.

SLA Tracking

Response and resolution targets measured on every ticket.

Clear Escalations

Complex issues routed to the right engineer, fast.

Visible Performance

Reports that show trends, volumes and repeat issues.

ITSM Capabilities

The Processes Behind a Calm IT Team

We bring the structure larger companies use, sized for small and mid-sized businesses.

    Set Up My Helpdesk Free consultation · Pune-based engineers
    The Ticket Lifecycle

    How Every Request Moves

    A predictable path from the moment you raise an issue to the moment it is closed.

    STEP 01

    Log

    The request is recorded with a reference number and category.

    STEP 02

    Prioritise

    Impact and urgency set the priority and SLA target.

    STEP 03

    Resolve

    An engineer works the ticket remotely or on site, escalating if needed.

    STEP 04

    Confirm & close

    You confirm the fix and the ticket is closed with notes.

    Tools & Channels

    How You Reach Us

    Raise issues through the channel that suits your team — everything lands in one queue.

    Ticketing portalEmail & WhatsAppSLA trackingKnowledge baseAsset registerReportsTicketing portalEmail & WhatsAppSLA trackingKnowledge baseAsset registerReportsTicketing portalEmail & WhatsAppSLA trackingKnowledge baseAsset registerReportsTicketing portalEmail & WhatsAppSLA trackingKnowledge baseAsset registerReports
    Remote toolsMicrosoft 365TeamsAnyDeskWindows 11macOSRemote toolsMicrosoft 365TeamsAnyDeskWindows 11macOSRemote toolsMicrosoft 365TeamsAnyDeskWindows 11macOSRemote toolsMicrosoft 365TeamsAnyDeskWindows 11macOS
    0+Years of experience
    0+Satisfied customers
    0+Tickets completed
    0%CSAT score
    FAQs

    Questions about the helpdesk?

    Still have a question?

    Talk to an ITSC engineer — we will give you a straight answer.

    IT Service Management is a set of practices for handling IT requests and issues in a structured way. Even a 10-person office benefits — it means issues are tracked, prioritised and resolved consistently instead of depending on who remembers what.

    By calling or WhatsApp-ing our helpdesk, emailing support@itsc.co.in, or using the Raise a Ticket form on our Support page. Every request gets a reference number.

    SLAs are agreed with you based on your business needs and contract. Critical issues that stop work are always handled first.

    Yes. Helpdesk customers receive regular reports on ticket volumes, categories, SLA performance and recurring issues, along with our recommendations.

    Services

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    Talk to an Engineer

    Bring Order to Your IT Support.

    Share a few details and an ITSC engineer will get back to you with the right plan — no obligation.

    Request Helpdesk Setup

    Tell us what you need and our team will respond promptly.

    We usually reply within a few business hours.