IT Support Engineer (L1)
Be the first line of help for our clients — troubleshoot desktops, laptops, printers, email and everyday software issues, on call and on site.
Responsibilities
- Resolve hardware, software and network issues by phone, remote session and on site
- Install and configure desktops, laptops, printers and peripherals
- Log, update and close tickets within agreed SLAs
- Escalate complex issues to L2 with clear notes
Qualifications
- Diploma / graduate in IT, Computer Science or related field
- Hardware & networking course (A+ / N+) preferred
Skills
- Windows OS, MS Office and Outlook
- Basic LAN, Wi-Fi and printer troubleshooting
- Good communication and a customer-first attitude
Role Information
- Experience
- 0–2 years (freshers welcome)
- Location
- Pune, client sites
- Type
- Full-time, rotational shifts
- Reports to
- Help Desk Lead

